Privacy Policy - Ballerzbase

BallerzBase (“we,” “our,” or “us”) is committed to protecting your privacy and upholding the highest standards of data protection in line with the European Union General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other applicable laws. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit or interact with our website at ballerzbase.com.au (the “Website”). We are committed to maintaining the trust and confidence of our users by handling your data with transparency and care.

1. Scope of This Policy and Data Controller Role

This Privacy Policy applies to all personal data collected through the Website and any related services. For the purposes of data protection laws, BallerzBase is the data controller, meaning we determine the purposes and means of processing personal data. If you have any questions about how we handle your data, you can contact us at [email protected].

2. Categories of Data We Process

We collect and process the following categories of personal data when you interact with ballerzbase.com.au:

a) Usage Data
Information about how you use the Website, including:
– IP address
– Browser type and version
– Browser settings and language preferences
– Time zone setting
– Dates and times of visits
– Referring and exit pages
– Navigation behavior and interaction with content
– Device type and operating system

b) Account Data
Data you provide during account registration or maintenance, including:
– Full name
– Email address
– Mailing address
– Telephone number
– Account credentials

c) Profile Data
Information related to your browsing, behavior, and preferences, such as:
– Saved items or wishlists
– Purchase history
– Account settings
– Product reviews

d) Communication Data
Correspondence with us via our contact forms, email, or support channels, including:
– Support tickets
– Email exchanges
– Feedback and inquiries

e) Technical Data
System-based metadata from your interactions with the Website, including:
– Device hardware details
– Browser plug-ins
– Operating system version
– Mobile device identifiers

f) Transaction Data
Details related to orders or purchases, such as:
– Payment method and status
– Billing and shipping details
– Purchase confirmations
– Delivery status and returns

g) Preference Data
Your choices regarding:
– Marketing and communication preferences
– Interest categories
– Language and regional settings

3. Legal Bases for Processing

Your personal data is collected and processed on one or more of the following legal grounds, in accordance with Article 6 of the GDPR:

– Consent: Where you have expressly agreed to a particular use of your data (e.g., signing up for marketing emails).
– Contractual Necessity: When processing is necessary to fulfill a contract with you (e.g., completing an online purchase).
– Legitimate Interests: For purposes such as improving our services, detecting fraud, or securing our platform, provided such interests are not overridden by your rights.
– Legal Obligation: Where processing is required to comply with applicable laws or regulations.

4. Your Rights and Choices

Depending on your jurisdiction, you have the following rights in relation to your personal data:

– Right to Access: You may request a copy of the personal data we hold about you.
– Right to Rectification: You may request correction of inaccurate or incomplete data.
– Right to Erasure (“Right to be Forgotten”): You may ask us to delete your personal data, subject to legal obligations.
– Right to Restrict Processing: You may request restrictions on how we process your data.
– Right to Data Portability: You may request your data in a structured, machine-readable format to transfer to another provider.
– Right to Object: You may object to processing based on our legitimate interests or for direct marketing purposes.
– Right to Withdraw Consent: Where processing is based on consent, you may withdraw your consent at any time.

To exercise these rights, please contact us at [email protected]. We will respond to qualified requests in accordance with applicable data protection laws.

5. Security Measures

We take data security seriously and implement industry-standard technical and organizational measures to safeguard your information. These include:

– Secure Socket Layer (SSL) encryption for data in transit
– Firewalls and access control mechanisms
– Regular security audits and vulnerability assessments
– Encrypted data storage and pseudonymization techniques
– Role-based access permissions
– Ongoing employee training in data protection and information security

6. International Transfers

Personal data collected may be transferred to and processed in jurisdictions outside your country of residence, including countries that may not provide the same level of data protection. Where such transfers occur, we use appropriate safeguards such as Standard Contractual Clauses (SCCs) approved by the European Commission, or other methods recognized by relevant regulatory bodies, to ensure your data remains protected.

7. Data Retention

We retain personal data only as long as necessary to fulfill the purposes for which it was collected, including satisfying any legal, accounting, or reporting obligations. The retention periods are determined by:

– Usage and Technical Data: up to 12 months for analytics purposes.
– Account and Profile Data: retained as long as the account remains active.
– Transaction Data: retained for up to 7 years for financial recordkeeping and audit compliance.
– Communication Records: retained for a maximum of 3 years from the date of last contact.
– Preference and Marketing Data: retained until consent is withdrawn or after 24 months of inactivity.

8. Cookie Policy

We use cookies and similar technologies on ballerzbase.com.au to personalize your experience and analyze Website traffic. Cookies fall into the following categories:

– Essential Cookies: Required for the core functioning of the Website (e.g., user authentication, secure login).
– Functional Cookies: Enhance your experience by remembering preferences and repeat visits.
– Analytics Cookies: Collect information on Website usage to improve performance and user experience.
– Performance Cookies: Help in identifying Website bugs and performance issues.

9. Cookie Management and Compliance

You can manage or withdraw consent for cookies at any time via the cookie consent banner or through browser settings. Under GDPR and CCPA regulations, we ensure:

– Users in the EU are asked to provide explicit consent before non-essential cookies are set.
– California residents may opt out of the sale of personal information via a “Do Not Sell My Personal Information” link (if applicable).
– We provide transparent cookie lists and usage purposes within our Cookie Consent Tool.

10. Protection of Children’s Privacy

The Website is not directed toward children under the age of 13, and we do not knowingly collect or process personal data of children. If we become aware that we have inadvertently collected such data, we will take appropriate measures to delete it promptly. If you believe a child under 13 has provided personal data, please contact us at [email protected].

11. Policy Updates

We may revise this Privacy Policy from time to time in response to changes in legal, technical, or operational requirements. Users will be notified of any material changes via prominent posting on the Website or direct communication where necessary. Continued use of the Website signifies acceptance of the revised policy.

12. Contacting Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal data is handled, please reach out to us at:

Email: [email protected]
Website: https://ballerzbase.com.au

We are committed to resolving all privacy-related inquiries in a timely and transparent manner.

BallerzBase is committed to full compliance with applicable privacy laws, including but not limited to the GDPR and CCPA. For any questions or concerns about your data or privacy rights, please do not hesitate to contact us.